Betting
Chanced Customer Service & Support
If you have a question, complaint or praise, customer service at Chanced Casino is ready to assist you, 24 hours per day, 7 days per week. Our guide will show you the options you have to get the help or support you need.
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Contact Chanced Casino Customer Service
The customer support team at Chanced is easy to contact, as there are a few different options available to you and response times are very fast. Regardless of whether you have praise or a complaint deposits, withdrawals or bonuses at Chanced, or if you have a question about your account that needs answered, they are ready to hear from you.
Here are the options available to contact customer support at Chanced Casino:
- Write help@chanced.com for e-mail support
- Live Customer Service Chat - available by clicking or tapping "Live Support" at the bottom of the list after tapping "Menu" in the lower left corner of their mobile site. (On the desktop site, it's located on menu on the left side of the page.)
- 24/7 telephone support for payment-related issues only at 1-855-587-2839
I have had a few interactions with Chanced customer service via live human agent chat and I have no complaints. They worked to resolve my issue each time.
Responsible Gaming Customer Support
Chanced Casino has some player safety options related to responsible gaming. If you need to put in some safeguards, tap the person icon in the upper right corner of their page, select "Profile, then select "Responsible Social Gameplay." There you will find these options:
- Break in Play - 24 hours to 3 months
- Self Exclusion - 6 months to 5 years
- Purchase Limits - By day, week, month or year for any amount you choose.
If you need a complete account closure, contact customer service and they will handle it for you. Note that any "Break in Play" or "Self Exclusion" that you set up can't be revoked. It will stay in place until the time you have selected has elapsed. Customer service can't change it for you.
Steve Lapinski specializes in just about everything related to slot machines and casino games, both online and in land-based casinos in the USA. With over 25 years experience in the online gaming industry and nearly 40 years as a recreational gambler, the breadth of his knowledge on these topics is matched by few. Steve is passionate about casinos, and he takes great pride in sharing his knowledge of the subject with his readers.
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