Is The Money Factory Legit? 45 Days (and Counting) Waiting for Payment...Scam?

Is The Money Factory Legit or a Scam?

I like to think that I am a wise guy when it comes to US online casinos, particularly sweepstakes casinos in the USA market. As a Florida resident, I have access to all the best casinos in the industry, as we are basically unregulated beyond the sweepstakes laws governing the state.

As the Casino Editor at SportsBoom, I write about my experiences every day. It is my pleasure to share my gambling life with all of you, because it is something I am very passionate about. I have also been pretty lucky, not in terms of slots results, but in terms of getting paid on the occasions when I have won. No online casino had ever scammed me...well, until now...maybe.

Unfortunately, what I thought was a legit sweepstakes casino, The Money Factory, appears to possibly be a scam, and I am one of the victims.

That's a bit humbling for a guy who always thought of himself as an expert in the realm of online casinos. I honestly did not think it could happen to me.

Why I (Foolishly) Decided to Play at The Money Factory

Back in the middle of June, I decided to play at The Money Factory social casino. I had played there previously in my first days as an online sweepstakes casino player, and by all indications, they seemed to be a legit operation and nothing like the scam sites I had encountered from time-to-time through the years.

There were so many things that instilled confidence for me. For example, I took a quick glance at TrustPilot and saw that they had great ratings, at least in terms of the averages. Their game library included Pragmatic Play games, and that is a top provider that doesn't deal with shady operators. Skrill was listed as a deposit option, and I was pretty sure that they wouldn't willingly associate with a scam operation.

I vaguely remember reading some comments in a sweeps casino Facebook group that The Money Factory was a slow payer of redemptions, but everyone said that they do, in fact, pay players, although it sometimes took a week or slightly longer for bank payments to arrive.

So, armed with the thought that I might have to wait a week or two if I won, I decided to take advantage of a few promos they had running.

My June Sessions at The Money Factory

On the weekend of June 13-15, 2025, I deposited three different times at The Money Factory. Fortunately for me, I managed to cash out winnings all three days:

• $130 on June 13th
• $260 on June 14th
• $900 on June 15th

If I remember correctly, I had a total of $475 invested over the three days ($75 the first day, and $200 each of the other two days.)

Knowing that The Money Factory would likely slow pay me to a degree, I was prepared to resist that "cancel" button for my withdrawals and make sure that I collected my winnings this time.

I did notice something odd during the redemption request process. A popup window after making the request suggested that most withdrawals are processed in 0-72 hours, but some can take as long as 14 business days. That's about three weeks!

Fourteen business days is already unacceptable and unheard of in the sweeps casino industry, but I at least appreciated what appeared to be honesty about their withdrawal timeline.

The Dance with The Money Factory's Customer Service

The fact that The Money Factory was insisting that the process could take up to fourteen business days strengthened my resolve to not cancel my withdrawals and play more. After waiting some time, I clearly did not have an appetite for playing more and then going back to the end of the line and starting the entire process anew.

So I waited...and I waited...and I waited.

Once it passed fourteen business days, I started to get worried.

I started asking myself questions:

• Is The Money Factory in financial trouble?
• Is The Money Factory really a legit casino?
• Does The Money Factory actually pay winners?
• Is The Money Factory actually going to pay me?
• Is The Money Factory a rogue scam?

It was at this point that I started contacting The Money Factory customer service via their live chat option on their web site.

About every 1-3 days, I would contact support and I would get the same automated script answers. They would say they are going to escalate it. They would tell me that a manager would review it. They would say that I would receive a response in 24 hours.

None of it was ever true. The follow-up from management never came. The money never came either.

As time passed, things appeared even more like a scam.

A Glimmer of Hope Appears

Getting nowhere with the customer service team via live chat on their website, I decided that I needed to be more creative.

Fortunately, I have something that few other players at The Money Factory have at their disposal. I have a slots account on Instagram with about 20,000 followers and some videos have over one million views each.

Noticing that The Money Factory has well over 100,000 followers on Instagram, I decided to contact them via DM.

I not only explained my situation, but I suggested that, if unpaid, I would take to Instagram to denounce them to all my slots-loving followers and tell the world how they are a scam and illegitimate.

This was on July 8th, nearly four weeks after my original redemption requests.

On the next day, July 9th, I was shocked to receive two payments in my Skrill account from The Money Factory. They were for the first two redemptions, the two smallest ones that were $130 and $260.

At that point, I thought that they had finally made it through the withdrawal requests from June 13th and 14th, and my June 15th redemption, the big $900 one, would most likely be arriving the next day.

I thought, "Wow, maybe The Money Factory isn't a scam. Maybe the claims of a backlog were legit. Maybe they aren't the crooks that I was starting to fear that they were."

Well, I was wrong. Although I am grateful to get something out of them, it just went downhill from that point.

Weeks Later, Hope Appears Lost Again

It has been nearly three weeks since I had that glimmer of hope. In total, it has been more than six weeks (45+ days) since I made that June 15th redemption request for $900.

I have contacted customer support numerous times and I get the same copy-and-paste responses.

I think this $900 is just getting chalked up to scam education. At least I get to write some articles on the subject. I suppose I will recoup some of the $900 that way.

I Should Have Seen The Money Factory Scam Coming

The truth is that I blew it. I know how to sniff out a bad online casino actor. I should have never deposited at The Money Factory in June. I suppose that if I am scammed by an illegitimate online casino in this case, it is my own fault.

Why? Because I cut corners in my due diligence when it came to their TrustPilot reviews. Had I properly investigated, as I actually do when writing casino reviews here at SportsBoom, those deposits would have never happened at The Money Factory.

Why wouldn't they have happened? You're about to find out...

The Money Factory is Stiffing Lots of Players

If you just look at the top line review numbers for The Money Factory at TrustPilot, it doesn't look that bad. There are thousands of reviews and the average user rating is 4.3 out of 5 stars.

However, upon deeper examination things start to smell a little funny.

For starters, I vaguely remember The Money Factory recruiting me, as a player, to write a TrustPilot review in exchange for $5 or $10 worth of sweeps coins. As someone who hadn't experienced their withdrawal processes yet, I had no idea that they were slow-paying or non-paying redemptions.

Surely I am not the only one that was offered compensation. In fact, if you read the "good" reviews on their site, there don't seem to be any about people getting paid promptly.

However, most of the recent reviews at The Money Factory are like my experience. Unfortunately, The Money Factory has been stuffing the ballot box over at TrustPilot for some time, so it is taking time for their average rating to slowly fall.

Had I done proper due diligence and actually read the recent reviews, I would have seen that they weren't paying players. It is one complaint after another and I know the story all these players have, because it is exactly the same as mine.

Take a look at all these people that think The Money Factory is scamming them...